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eBay + Printify: What should I do when the customer ordered the wrong size due to their own mistake and wants to make
Hello. This is the first time I've had a return where the customer admits the mistake. He bought a size and it doesn't fit him. He wants another one.
eBay sends me the following email:
"Your funds will be held until this request is resolved".
The link they offer me is beyond my understanding.
Printify, for its part, says the issue has to be resolved through eBay.
I don't know how I should proceed.
Customer message:
"Wrong size (my fault)... please excuse me. The size should be XL Thanks"
1 comment
alvaro@ebay
Hi,
If a seller opens a return request selecting 'Wrong Size' as the reason, or another reason where they changed their mind, which would be the buyer's fault, you may accept the request if you wish, in accordance with the return policies' specified in your listing.
In these cases, the buyer would be responsible for covering the return costs, and you will have to issue a refund within 2 days after receiving it back. We leave you this guide with information on the matter.