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The item I bought
I bought an item, the tracking number is already there, but it has been stuck in the same place for 8 days, and I haven’t had any update from the shipping center. What should I do.
1 comment
cinthia@ebay
Hello @plivillagr_0,
Thank you for your message. I understand that the item still hasn’t arrived and the tracking number hasn’t been updated. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you haven’t received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number hasn’t been updated, as this sometimes happens. If you don’t receive a response from the seller, it’s important that you check the estimated delivery date in your transaction, since our guarantee protects you for up to 30 days after the estimated date.
Below I’ll show you how to open the request yourself so you can start the process to ask for a refund and back up our guarantee, if you’re still within those 30 days. You can open the case here, this will alert the seller so they can begin the refund process and communication between the seller and you.
It’s rare for sellers to ignore your request for help, but if you don’t get a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Ask eBay for help".
Best regards
Cinthia
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