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The buyer did not pick up the item.
Sorry, I understand but I don't know how to write Spanish (this is from Google Translate)
The buyer has not collected the item sent on December 5 and says: "I have not received any notification that the shipment has arrived and where to pick it up". According to Correos, delivery attempts were made on December 10, 11 and 28, as shown in the attached image. In addition, I sent him an email from eBay on December 18 informing him of the delivery attempts on the 10th and 11th. The item was returned from the Czech Republic on December 30.
As it was sent insured, I have no problem refunding the buyer less the shipping costs and eBay fees.
My question is: What are the eBay fees in this case?
Thanks for the help.
ECCMtrade
alvaro@ebay
Hello,
If a buyer opens a claim for item not received, once delivery attempts have been made for an order, the claim would not be closed in favor of the buyer, since when deciding a claim, we review the available tracking information, and we would not hold the seller responsible in those cases.
If you decide to issue a refund outside the claim, which is commendable and your own decision, the fees charged upon completing the sale would be the same. If you do it instead through the claim, before either party asks eBay to step in, the fees will be refunded. On this page you can see everything you need to know about it.
And additionally, we suggest you read this other pagewith useful information about the situations in which fees can be refunded.
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