The buyer did not pick up the item.

Question

Sorry, I understand but I don't know how to write Spanish (this is from Google Translate) The buyer has not collected the item sent on December 5 and says: "I have not received any notification that the shipment has arrived and where to pick it up". According to Correos, delivery attempts were made on December 10, 11 and 28, as shown in the attached image. In addition, I sent him an email from eBay on December 18 informing him of the delivery attempts on the 10th and 11th. The item was returned...

alvaro@ebay · Accepted Answer

Hello,   If a buyer opens a claim for item not received, once delivery attempts have been made for an order, the claim would not be closed in favor of the buyer, since when deciding a claim, we review the available tracking information, and we would not hold the seller responsible in those cases.   If you decide to issue a refund outside the claim, which is commendable and your own decision, the fees charged upon completing the sale would be the same. If you do it instead through the c...