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the seller sent junk
I bought a Dji OM 4 that was supposedly brand new; but the seller sent it without its original packaging, without manuals, battered, dirty and damaged, the battery lasts at most 10 minutes and then shuts off; I have requested a return but they are asking me to return the item, here are two problems:
1) how do I send it back if I ordered it from Ecuador and have paid international shipping to get it here
2) I return it and who guarantees the refund when they send garbage?
1 comment
alvaro@ebay
Hello,
We’re sorry to read what happened.
Please note that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link and you can also get assistance through the eBay.com help pages,from where you can request assistance in Spanish when you contact us.
The eBay Customer Guarantee, offers protection if you have received an item in conditions different from what was stated in the listing. If this is the case, you can open a return request, within 30 days after the date you received the said order.
If your item is not as described, and you have opened a return request selecting as the reason "item differs from the listing description", once the return is opened the seller must give you a prepaid return label or the necessary funds via PayPal so you can send the item back to the seller with a tracking number without having to pay for it yourself; once your tracking number confirms that the item has been delivered to the seller, the seller will have two business days to issue a refund.
If after 3 business days the seller does not provide you with a prepaid return label or the necessary funds via PayPal to return the item (in this specific type of case you should not return the item until the seller gives you the return label or necessary funds; if you do not do so, you can ask us for help as I mentioned earlier), you can ask us for help to intervene in the case.
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