The seller has received the item, but the package is open | Help Among Users

danielillo2000 · 2024-03-24T18:14:10.948000Z

Hello, I sent an expensive package, worth more than €500, and the day after receiving it, the buyer tells me that it arrived opened and that the contents are missing. He has said that the package arrived in good condition but that it was open when it got there, with a cut on one side. I don't know whether it will have been at customs or the destination postman himself. He has also told me that it was picked up by his father and not by him. Despite the fact that it is insured with Correos Because it is mandatory since it is a shipment to Italy from Spain, since it was signed for, Correos is going to tell me that the shipment has been accepted and that nothing can be done, according to what I've seen online. What can I do? The buyer has opened a dispute against me because the package has not arrived

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The seller has received the item, but the package is open | Help Among Users | eBay Spain