The seller is asking me to cancel the return.

Question

I bought some rearview mirrors and one of them arrived broken, I contacted the seller but he didn’t reply to me. He only did so until I started the return process, and that was when he предложed to send me the broken mirror, but he’s asking me to cancel the return process to send me the mirror again. How do I cancel the return process and, more importantly, is it right to do so?

alvaro@ebay · Accepted Answer

Hello,   Please keep in mind that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link, and if you ever need assistance from eBay, you can do so through the eBay.com help pages at this link: https://www.ebay.com/help/home   Please remember that the eBay Customer Guarantee offers protection if you have received an item in conditions different from what was stated in the listing.   If you have opened a retu...