The seller isn't replying to me and there's no tracking information | Help Among Users

jolianey · 2025-10-06T15:39:04.633000Z

I paid for something on September 23 and I understand that the deadline is until October 14. But it doesn’t even show that it was shipped, there’s no tracking evidence. Not only that, I tried to contact the seller and they don’t respond. So I’m looking to cancel the order because it won’t arrive on time, since it’s for a birthday gift and I bought it well in advance and tried to reach out to see if they were going to send it or something and nothing. So I requested a cancellation, 3 days passed, I don’t know if they responded or not, but it was rejected because it’s too late to cancel now. But then I need the seller to contact me because I bought another item since there was no certainty that it was sent or that it’s on its way from the app or from the seller. I also used the item number and went into USPS tracking and it doesn’t show as available.

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The seller isn't replying to me and there's no tracking information | Help Among Users | eBay Spain