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The seller doesn't want to give me the refund.
He doesn't give me solutions and has stopped talking to me
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Locked
Discussion interactions are currently paused.
He doesn't give me solutions and has stopped talking to me
alvaro@ebay
Hello,
If you’re referring to a situation where you want to cancel an order and receive a refund, please note that since this is an online trading platform, we would not have the ability to cancel an order; only sellers can do that.
Please note that the seller has 3 days to accept or decline a cancellation request, and if the item has already been shipped or marked as shipped, the seller will not be able to cancel the transaction. Therefore, your best option is to try contacting the seller to see if they can cancel the order, and remember that if the seller does not cancel the order or send the item, you may be eligible for protection if you open an item not received claim once the estimated delivery date has passed.
We’re leaving you this guide with more information on requesting the cancellation of an item.
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