Blatant deception by a seller | Help Among Users

rodles-77 · 2024-10-24T12:01:37.340000Z

Hello,This is the first time this has happened to me and I don't know who I should inform or contact, or by what means (phone, email,...) so that they can take whatever measures they consider appropriate.The thing is, I buy a product and the shipment is through a company with package tracking. Since the purchase, there have been no automatic updates to the tracking information.After contacting the seller, he tells me that the package has already been delivered. I tell him that is not the case and he sticks to his story that it has already been delivered. Suspecting something, I start looking for information on the company's website, the one he himself told me was in charge of the shipment, and I discover that the package was not sent to me, but to himself!!!!I have the entire conversation I had with him and the screenshots that support my suspicions, but I don't know to whom or how I should send them.Any help will be greatly appreciatedBy the way, I should say that the seller issued the refund, but what I want to do is bring these bad practices to light. I won the product in an auction at a very good price, even I was surprised, which is why I suspect the seller was not pleased with the outcome of the auction. Bidders take on a commitment to buy, isn't the same applicable to sellers with the products they put up for sale?. Thank you very much for your attention

Discussions

Blatant deception by a seller | Help Among Users | eBay Spain