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Blatant deception by a seller
Hello,
This is the first time this has happened to me and I don't know who I should inform or contact, or by what means (phone, email,...) so that they can take whatever measures they consider appropriate.
The thing is, I buy a product and the shipment is through a company with package tracking. Since the purchase, there have been no automatic updates to the tracking information.
After contacting the seller, he tells me that the package has already been delivered. I tell him that is not the case and he sticks to his story that it has already been delivered. Suspecting something, I start looking for information on the company's website, the one he himself told me was in charge of the shipment, and I discover that the package was not sent to me, but to himself!!!!
I have the entire conversation I had with him and the screenshots that support my suspicions, but I don't know to whom or how I should send them.
Any help will be greatly appreciated
By the way, I should say that the seller issued the refund, but what I want to do is bring these bad practices to light. I won the product in an auction at a very good price, even I was surprised, which is why I suspect the seller was not pleased with the outcome of the auction. Bidders take on a commitment to buy, isn't the same applicable to sellers with the products they put up for sale?.
Thank you very much for your attention
cinthia@ebay
Hello @rodles-77,
Thanks for your message. I'm glad to hear that you've already received a full refund, and I appreciate you taking the time to write to us to report what happened.
Please send us an official report for Report a problem with the seller and my colleagues will review the account and take the appropriate actions.
I hope this information is useful.
Best regards
Cinthia
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