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Combined shipment
Hello community! The thing is, I bought two lots of dolls from the same seller, one of the items had free shipping and the other had paid shipping. The issue is that the seller did do combined shipping for me but it seems it was through the free shipping, I asked him anyway which method he had sent it with and he told me it didn’t matter because he had already sent it, what I want to know is whether he sent it to me for free because they won’t refund the shipping I paid for one of the items.
1 comment
cinthia@ebay
Hello @cindypony94,
Thanks for your message. It’s a very particular case, so you won’t be able to resolve it automatically by following our normal processes. I’d like to suggest that you contact us so one of my colleagues can help you and review your case.
The way it works is, you’ll need to go to our Help Pages and then select the topic of your query. At the end of each page you’ll find a section that says Contact us; if you click on this section, you’ll find the option to call us, chat with us, send us an email, etc.
Another quick and free option you have to get in touch with us is by using our Social Media channels:
eBay Facebook Spain
eBay Twitter Spain
We’ll be happy to help you and I’ll be waiting for your message.
Best regards
Cinthia
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This space is for "User to User" comments and help; in this channel, we won’t be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.