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Wrong shipment
Hi, I made a wrong shipment by mistake of a more expensive item and I told the buyer to send it back to me and I would send his item correctly again, but he’s played dumb and kept it without receiving any more reply. Who do I write to for the claim?
Thank you very much.
2 comments
alvaro@ebay
Hello
We’re sorry to read what you’re saying.
If, as you say, you accidentally sent the wrong item to a buyer, and the buyer doesn’t respond, unfortunately your only option would be to keep trying to communicate with them to find out whether they’re willing to return the item to you.
For the future, we advise you to always pay attention and carefully check that you send the items you sold in a given listing, since if you make this kind of mistake, you can only contact the buyer for a solution.
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ismaelmalaga1985
OP1 year agoNo, they still haven't resolved anything for me, and the user, with their shamelessness, isn't replying to the messages.