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International shipping
Hello! I bought a product on April 15 and it was supposed to arrive between April 23 and April 29, but when I try to track it, nothing comes up. Is that normal?
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Hello! I bought a product on April 15 and it was supposed to arrive between April 23 and April 29, but when I try to track it, nothing comes up. Is that normal?
cinthia@ebay
Hello @estdo-8782,
Thanks for your message. Usually sellers link a tracking number to the transaction but if that’s not the case, eBay protects you. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you haven’t received your item.
I suggest you contact the seller directly in case the item has already been sent, but the tracking number hasn’t been updated, as this sometimes happens. If you don’t receive a response from the seller, it’s important that you check the estimated delivery date on your transaction, since our guarantee protects you up to 30 days after the estimated date.
Below, I’ll tell you how to open the request yourself so you can start the process to ask for a refund and back up our guarantee, if you’re still within those 30 days. You can open the case here, this will alert the seller so they can begin the refund process and the communication between the seller and you.
It’s unusual for sellers to ignore your help request, but if you don’t get a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Request eBay Help".
I hope this information is helpful. Thank you for your attention and for being part of our community.
Best regards
Cinthia
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