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Shipping after sale
Good evening, I made a sale through Correos, I sent the product on the 26th of February from the Canary Islands to Granada as a registered shipment, I have spoken with the buyer via message through the Ebay app and he tells me that he has not received it, but they are asking him for 14.20 euros in customs to be able to receive the package, when I check the shipment tracking on the Correos website it appears as delivered and of course, I do not understand what is going on. What could be happening? Thanks in advance
1 comment
alvaro@ebay
Hello,
Any possible import customs costs are normally the responsibility of each buyer, and we would not have direct control over them, as they may vary depending on each country's Customs office.
What we would recommend in this situation is that you contact the shipping company to find out whether they can give you more information about it.
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