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Error printing return label
I bought an item that arrived with a broken screen. I filed a claim with the seller, who apparently accepted the claim and generated a return label for me. I’ve been trying to print the label for 4 days and it’s impossible to do. The eBay page keeps throwing a constant error that prevents you from generating and printing the label, and customer support’s answer is to try again in 24 hours. I’ve been trying for 4 days and clearly they’re not going to solve it. What I really don’t understand, and what worries me a lot??, is that eBay doesn’t fix the problem on purpose so that buyers who have been victims of bad sellers give up on returning the product out of exhaustion. This would clearly be to favor the sellers... otherwise it doesn’t make sense that they can’t solve something so simple.
Seeing comments from other buyers, I see that this problem is not new, it’s been going on for a long time and they don’t fix it. They also don’t offer to print or send you a QR code so you can generate the return label. It’s incredible what’s happening???
alvaro@ebay
Hello,
Please note that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link and you can also receive assistance through the eBay.com help pages,from where you can request assistance in Spanish when you contact us.
We would like to reassure you, as your purchase is covered by the Customer Guarantee Program, in the rare case that the seller does not provide you with a valid label that you can print to return the item in question.
We would recommend that you continue communicating with the seller, who would be responsible for covering the return costs in that case, and if they do not provide you with a label, after 3 business days from when you opened that request, you can ask eBay to step in within the request. Make sure to read this page, from where you can contact us if you have any other questions about this.
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