Locked
Discussion interactions are currently paused.
Address error
Hi, I placed an order and didn’t verify the address, and it turns out it’s my old address. How can I fix it?
1 comment
Locked
Discussion interactions are currently paused.
Hi, I placed an order and didn’t verify the address, and it turns out it’s my old address. How can I fix it?
alvaro@ebay
Hello,
If you made a mistake when entering your address for an auction you won, your best option is to contact the seller and send them a request to cancel the order. As an online trading platform, we would not have the ability to cancel an order; only sellers can do that, and we therefore advise you in the future to always check that the address you include when completing a sold item is correct.
Please note that if the item has already been sent or marked as sent, the seller will not be able to cancel the transaction. Therefore, your best option is to try contacting the seller to see if they can cancel the order, so they can relist the item and you can buy it again, this time entering the correct address
I’m leaving you this guide with more information for requesting the cancellation of an item.
-------------------------------------------------------------------------------------------------------------------
This space is for comments and help from "User to User"; in this channel, we will not be able to provide complete Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links, or at the bottom of each page, you can see the link to contact our customer service channels