Is this buyer complaint fair? | Help Among Users

mikekanamaster · 2025-11-27T11:22:56.951000Z

Hello. I live in Germany and I’ve been using German eBay for many years for my buying and selling. I’m coming to this forum because Spanish is my mother tongue and for that reason it’s easier for me here. A few days ago I sold a fellow eBay member in Germany a JVC video recorder in perfect condition, which I had had for some time and which came from the United States. Because it came from there, the device is NTSC and works with 110/120 volts. I explicitly stated in the device description the standard (NTSC) it works with this JVC Pro-Cision HR-VP670U) and one of the accompanying photos in the listing clearly shows the voltage it works with. A few days later the buyer opens a return dispute, where he says that "the device doesn’t work, it does nothing." And he includes a photo where the device is seen connected directly to the mains, only with the adapter for the plug pins (which in Germany are the same as in Spain, that is, round), but WITHOUT any power adapter to step down from 220v to the 110/120v that this American JVC runs on. (Please see attached file "foto1".) I explain to him that the protective fuse probably blew because he did not use this 220 to 110/120 volts transformer. I also explain to him that in the listing you can clearly see in one of the photos the voltage the device works with, and I tell him that I cannot pay for the mistake he has made. The buyer insists that he does not have the technical knowledge to know what I have just explained to him. I insist on the detail in the photo showing the voltage it works with. But nothing. Who is right in this dispute? If I am the one who is right, how should I proceed?

Discussions

Is this buyer complaint fair? | Help Among Users | eBay Spain