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Waiting for return label
They sent me a fake product; the seller is protesting and agrees to the return but doesn’t provide me with a label and the shipping deadline is running out. He tells me he’ll send it to me, but I’ve been like this for a week. You can’t contact eBay. Any suggestions or help? Thanks
1 comment
cinthia@ebay
Hello @catoledano,
Thank you for your message. We don’t have a single phone number for eBay Spain or an email address.
It will depend on the topic of your inquiry so that you can get the email, chat, or phone number for the right team, where you can talk and get help from one of our specialists.
The way it works is, you’ll need to go to our Help Pages and then select the topic of your inquiry; at the bottom of each page you’ll find a section that says Contact us. If you click on that section, you’ll find the option to call us, chat with us, send us an email, etc.
Another quick and free option you have to get in touch with us is using our Social Media channels:
eBay Facebook Spain
eBay Twitter Spain
We’ll be happy to help you, and I’ll be waiting for your message.
Best regards
Cinthia
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This space is for comments and "user-to-user" help; in this channel, we won’t be able to provide full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or, at the bottom of each page, you can see the link to contact our customer service channels.