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Hi friends, I had a bad experience with a seller. I bought a mobile phone for €539, I returned it and asked for another mobile phone that cost €589, paying that €50 difference cash on delivery. It wasn't the color I asked for, and I already told him that I didn't want any of his mobile phones because of his poor management and bad customer service. He made the refund that appeared on eBay for €539. Now he is washing his hands of those €50, saying that it has to be through eBay, when I have all the WhatsApp conversations about handling the returns. I hope you can help me, thank you in advance
2 comments
alvaro@ebay
Hello
We’re sorry to read what you’ve explained.
We advise you for the future that, to make sure you receive protection at all times, you should never complete any additional payment outside the platform, since when helping you with a claim, eBay will do so to make sure you receive the full amount you can see in the order details in your eBay account.
We would advise you to keep communicating with the seller about this, and remember that the eBay Customer Guarantee, will cover you if your item arrives defective or damaged, or is different from what was stated in the listing; if this is the case, you can open a return request, based on our eBay Customer Guarantee and you will have to do it within 30 days after the date you received the item in question.
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dafern48
OP2 years agoSent from my iPhone