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I need help on how to resolve an item I bought, and it hasn't arrived, the seller isn't even replying to me, eBay has me waiting, what a date and still nothing... what can I do?
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I need help on how to resolve an item I bought, and it hasn't arrived, the seller isn't even replying to me, eBay has me waiting, what a date and still nothing... what can I do?
alvaro@ebay
Hello,
Please note that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link and you can receive assistance through the eBay.com help pages,from where you can request assistance in Spanish when you contact us.
We would like to reassure you, as your purchase is covered by the Customer Guarantee Program, in the rare case that you do not receive it within the estimated delivery date indicated in the order details.
We recommend that you check both the estimated delivery date of your order and the tracking number provided by the seller, and remember that you can receive protection if you open a claim within 30 days after the estimated delivery date indicated in the order details. Check this link for information on how to open a claim for an item not received.
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