scam in the information they give you from eBay | Help Among Users

anamariavid-0 · 2024-03-23T13:12:11.616000Z

I recently ordered an item that came with customs charges. I had not been informed that I would have to pay customs charges, on top of the €87 shipping costs. I called eBay to make a complaint, and an agent tells me to return the item and then file the claim so they can refund my money After doing what they told me, they close the case, they don't refund my money, and they tell me there is no record of the calls I made. Clearly this is a SCAM DUE TO BAD INFORMATION FROM EBAY AGENTS. They wash their hands of it and I lose the €300 from the order. If they have agents giving information that they don't know what they're telling you, they should take responsibility for their ineptitude, but since you lose the money, they couldn't care less. IT IS A SHAME.

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scam in the information they give you from eBay | Help Among Users | eBay Spain