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If all the thousands of us who have been scammed by eBay stopped buying again and also warned other users to do the same, together we would bring down this company of thieves and scammers. What's lost is lost, but don't buy again

gonzalez-31

1 View listings

Posted 10 months ago·Last reply 10 months ago

1 comment

cinthia@ebay

10 months ago

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Hello @gonzalez-31,

I totally understand your frustration and I’m really sorry for the negative experience you’ve had. We want all buyers to feel safe using eBay, which is why there are several protections for people who buy products on the platform.

Some of them are:

Buyer Protection: eBay offers a protection called “eBay Money Back Guarantee,” which covers cases where the item doesn’t arrive or doesn’t match the description. If there’s a problem, you can open a case and eBay will step in to help resolve it.
Secure payment: Payments are protected; if the seller doesn’t fulfill what was agreed, the buyer can get their money refunded.
Dispute resolution: In case of a conflict, eBay acts as a mediator between buyer and seller to look for a fair solution.

Keep in mind that it’s essential to respect the Money Back Guarantee deadlines and open a case if you don’t receive your item or if it isn’t what you ordered within the required timeframes to support our eBay Customer Guarantee.

I also recommend that in the future:

Before making an important purchase, check the seller’s reputation and reviews.
If any problem comes up, open the case as soon as possible and keep the communication active until it’s resolved.
Check and reply to eBay messages quickly.
Keep all your receipts and communications with the seller.

I hope this information helps. Thanks for your attention and for being part of our community.

Best regards

Cinthia

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