Locked
Discussion interactions are currently paused.
Transport company label.
I can’t get the shipping company label. An error occurs when clicking the button.
1 comment
Locked
Discussion interactions are currently paused.
I can’t get the shipping company label. An error occurs when clicking the button.
alvaro@ebay
Hello,
From what you’re saying, it’s possible that you’re trying to do that from a different account than the one you used to open the return request, or also if it’s an international return.
If you have already opened a return request, and you’re responsible for paying the return costs, you can usually either buy an eBay return label or send the item back with a label from another carrier of your choice. To locate and download the label you’ve already bought, you’ll simply need to log in with your eBay user credentials to the eBay Returns Center.
Please note that you’ll naturally have to take the package to your post office, and if you use an eBay return label, you won’t have to pay any additional cost and the tracking information is sent automatically. Check this link for useful information so you can proceed with this.
-------------------------------------------------------------------------------------------------------------------
This space is for "User to User" comments and help; in this channel, we won’t be able to provide full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or, at the bottom of each page, you can see the link to contact our customer service channels.