Please note that the invoice for your purchase is the email you receive when you make the purchase; if you do not have this email for whatever reason, you can contact the seller and ask them to issue one.
Likewise, we would like to explain how invoices are handled, since the process changes depending on the type of seller, "professional or private individual".
Private individuals: They cannot issue you any invoice, because they are private individuals.
Professionals: These can issue you an factura and you will need to contact the seller and request it.
To obtain an invoice you must provide the DNI, that is, if you, as a private individual, made the purchase, you must provide your DNI and they will send it to you in your name. If the purchase was made in a country outside the EU, it is not valid as a warranty in Spain and, on the other hand, they may not issue it to you, as for example with China. But if it is simply to prove that you paid for a product for the company, it would be valid.
Also bear in mind that, as I mentioned above, eBay issues a receipt/invoice when payment for the item is processed; you should have received a confirmation email showing the seller's details, the item's details, the price, purchase date, etc., and this email has often been used to validate product warranties and serves a dual function as an invoice if you need it for the manufacturer's warranty.
------------------------------------------------------------------------------------------------------------------- This space is for user-to-user comments and help; in this channel, we will not be able to provide full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or, at the bottom of each page, you can see the link to contact our customer service channels.
alvaro@ebay
Hello,
Please note that the invoice for your purchase is the email you receive when you make the purchase; if you do not have this email for whatever reason, you can contact the seller and ask them to issue one.
Likewise, we would like to explain how invoices are handled, since the process changes depending on the type of seller, "professional or private individual".
Private individuals: They cannot issue you any invoice, because they are private individuals.
Professionals: These can issue you an factura and you will need to contact the seller and request it.
To obtain an invoice you must provide the DNI, that is, if you, as a private individual, made the purchase, you must provide your DNI and they will send it to you in your name. If the purchase was made in a country outside the EU, it is not valid as a warranty in Spain and, on the other hand, they may not issue it to you, as for example with China. But if it is simply to prove that you paid for a product for the company, it would be valid.
Also bear in mind that, as I mentioned above, eBay issues a receipt/invoice when payment for the item is processed; you should have received a confirmation email showing the seller's details, the item's details, the price, purchase date, etc., and this email has often been used to validate product warranties and serves a dual function as an invoice if you need it for the manufacturer's warranty.
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This space is for user-to-user comments and help; in this channel, we will not be able to provide full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or, at the bottom of each page, you can see the link to contact our customer service channels.