Locked
Discussion interactions are currently paused.
Failed to choose the reason for the return
Good morning, I ordered some roof racks for my vehicle, and they sent me others that are not for my vehicle. I selected return and chose that it is not the right size or model, and it turns out I have to pay the shipping costs myself. I spoke with Laura from customer service and she tells me that yes, she can see that it was my mistake for choosing that option instead of "the item is not as described," and that because of that mistake, I have to pay the return shipping costs no matter what, and there is no more to it. That it is their policy: if you make a mistake, you pay. When it was the company that sent me a different product. Any solution to this?
0 comments
