Locked
Discussion interactions are currently paused.
Delivery failure
I'm worried, it says "Delivery failed" but when I checked the tracking, the product's location is in another state :'T
I also didn't get an email or anything like that
I already checked the address I sent the seller and it's correct
1 comment
alvaro@ebay
Hello,
We're sorry to read what you're commenting
Please note that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link and you can receive assistance through the eBay.com help pages,where you can request assistance in Spanish when you contact us.
As an online trading platform, we would not have direct control over the procedures of each shipping company.
We would recommend that you contact the shipping company to find out whether they can clarify where the package in question is or arrange a new delivery to your address.
Likewise, remember that you can open an item not received claim once the estimated delivery date has passed. Check this link with information on how to do so, and if the seller does not respond or offer a solution, after 3 business days you can ask us for help so that we can try to find a solution for you.
-------------------------------------------------------------------------------------------------------------------
This space is for "User to User" comments and help; on this channel, we won't be able to provide complete Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or at the bottom of each page, you can see the link to contact our customer service channels.