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Lack of follow-up on the return
For the return of my purchase, the seller sent a prepaid label (Modial Relais) 73624984 Up to here everything is correct. But eBay, once the product has been sent, does not follow up on the return. This return has already arrived in Paris at the address on the label provided by the seller. But the seller is not doing anything to refund the amount I paid and I can't find a way to escalate the complaint to eBay, since as a buyer it is extremely difficult to access phone support. I am attaching proof that confirms the product has arrived at the seller's address.
1 comment
marco@ebay
Hello, @earomi. Thanks for your message.
The seller has 2 business days from when they receive the return item to issue a refund. According to the screenshot you uploaded, the item still hasn’t actually been delivered as such; once it is marked as delivered to the recipient, then the two business days start counting. If the label was provided by the seller, and the item is never delivered, you can ask us for help to escalate the case and we can help you find a solution for your refund, so for now don’t worry.
Best regards,
Marco