Lack of follow-up on the return | Help Among Users

earomi · 2024-04-24T18:09:03.416000Z

For the return of my purchase, the seller sent a prepaid label (Modial Relais) 73624984 Up to here everything is correct. But eBay, once the product has been sent, does not follow up on the return. This return has already arrived in Paris at the address on the label provided by the seller. But the seller is not doing anything to refund the amount I paid and I can't find a way to escalate the complaint to eBay, since as a buyer it is extremely difficult to access phone support. I am attaching proof that confirms the product has arrived at the seller's address.

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Lack of follow-up on the return | Help Among Users | eBay Spain