Locked
Discussion interactions are currently paused.
Fanfare. My order 16601501412172 is nowhere to be seen and not expected anytime soon. The tracking information is nonexistent.
My order 16601501412172, is paid, but I lack information and tracking.
1 comment
alvaro@ebay
Hello,
Based on what you’re saying, we recommend that you check both the estimated delivery date for your order and contact the seller to see if they can give you more information about the shipment.
Please note that eBay offers protection in situations where a buyer does not receive an order, or receives it in a condition different from what was described. According to our eBay Money Back Guarantee. you may receive protection if you open a claim within 30 days after the estimated delivery date shown in the order details.
Check this link with information on how to open a claim for an item not received. You can do so once the estimated delivery date has passed, and if the seller does not respond to you or offer a solution, after 3 business days you can ask us for help so that we can try to find a solution for you.
-------------------------------------------------------------------------------------------------------------------
This space is for "User to User" comments and help; in this channel, we won’t be able to provide full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self Service links or, at the bottom of each page, you can see the link to contact our customer service channels.