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graffvk · 2024-04-14T01:48:02.919000Z

I made a purchase in February from a seller in the UK, for delivery in Madrid of 2 items separately.both were sent in a single box with a single invoice. Spanish customs held the shipment while the paperwork was done and import taxes were paid, they opened it and checked the contents. Once the payment was made, the shipment was released. And sent to its destination. Oh surprise, one of the items never arrived, it was STOLEN by Customs or somewhere else, but the box arrived with only one of the products.The seller's sales page clearly indicates that this purchase is covered by EBay's Garsntia on payment.I filed the respective claim and my refund was denied (I have not blamed the seller for anything), EBay denied me the benefit and closed the case.I came back with an appeal, and they replied in a second that it does NOT apply.what else can I do next? I am making a fair and honest claim about a fact over which I have no control …

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