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Warranty for fulfilling
I bought 1 Samsung S21 ultra 6 months ago, 20 days ago the phone's software got damaged and I asked the seller for the warranty, which it does have, I sent him the phone so they could repair it, but they couldn't fix the phone, then they told me they were going to send me another new phone as a replacement, but when the phone arrived, it turned out that it was not new, it was second-hand and had malfunctions, so I couldn't use it.. now I need help with this problem
1 comment
cinthia@ebay
Hello @franchica_0,
Thank you for your message. At eBay, we have protection to cover your purchase in situations like these. If the item you received does not match the description in the original listing or if it has arrived damaged or defective, you are covered by the eBay Money Back Guarantee. You can return it even if the seller’s returns policy says they do not accept returns.
This Guarantee protects you for 30 days after the delivery date and you must open a case in our Resolution Center to start the return process. Unfortunately, this time limit has already passed and we will not be able to open a case.
I know this is not the answer you were hoping for, but I hope it clarifies our position.
I trust this information is helpful.
Regards
Cinthia
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