Warranty for fulfilling | Help Among Users

franchica_0 · 2024-07-23T02:50:52.515000Z

I bought 1 Samsung S21 ultra 6 months ago, 20 days ago the phone's software got damaged and I asked the seller for the warranty, which it does have, I sent him the phone so they could repair it, but they couldn't fix the phone, then they told me they were going to send me another new phone as a replacement, but when the phone arrived, it turned out that it was not new, it was second-hand and had malfunctions, so I couldn't use it.. now I need help with this problem

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