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Customs charges received before the announced delivery.
I'm waiting for my package, and the delivery is supposed to be sometime during next week, everything has been paid for, including all fees, but FedEx is asking me to pay customs, I think it's a scam. I won't pay anything else, I'm going to wait according to the delivery info.
3 comments
cinthia@ebay
Hi @ingusha13,
Thanks for your message. I understand that the carrier has asked you to pay VAT again and also pay import duties.
In order to release your item from customs, you can pay the VAT they are asking you to pay + the import duties and then request a refund only for the VAT that has been duplicated here and we will refund you.
To request a VAT refund on a completed order, sign in and upload proof of overpayment. We will ask you for the information related to the transaction and you will receive a refund of the VAT you paid twice.
I hope this information is helpful
Regards,
Cinthia
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ingusha13
OP2 years agoaccording to the latest message with tracking number, my package is now in Barcelona and delivery is expected for tomorrow, 110 km from my home. I haven’t paid anything so far for customs, are customs payments really my responsibility? they have just informed me that it will arrive tomorrow between 10 and 14 hours. I will wait, if I have to pay they will tell me at the time of receiving my package. I will let you know tomorrow. Thanks Cintia, kind regards
cinthia@ebay
Hello,
Perfect, I’m glad to hear that the article is on its way. That’s right, customs charges are the buyer’s responsibility.
Best regards.
Cinthia
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This space is for comments and “User to User” help, in this channel we won’t be able to provide complete Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.