Return shipping costs for an incorrect item | Help Among Users

chupa_chota · 2024-06-16T22:29:42.922000Z

Hello, I bought an item for my vehicle and when I received it I realized that the dimensions were not suitable for installation, since they did not fit the correct size, as was shown in the promotional images. I started a return and indicated the reason that best matches what happened, "size or fit not appropriate." The problem is that by doing it this way the system automatically "understands" that the mistake must be mine, as if I had bought a clothing item with the wrong sizing for example, so it automatically accepts the return (because the listing states that returns are accepted), but leaving me in charge of the shipping cost, as if I had changed my mind about my purchase and therefore did not want the item or something similar, which is not the case, since I am forced not to keep it because it is of no use to me, since as I indicated the measurements are not suitable for my vehicle, when the listing clearly indicates that compatibility.I understand that this is something completely unfair as a buyer, should I bear the shipping cost in these circumstances? Can I request to cancel the return for that reason and then open another one indicating a similar reason, or if I cancel the first one will it no longer allow me to carry out another action afterward? My intention with this is to get eBay and the seller to take part in the matter and a decision should be actively made after a review of the images provided, etc. instead of the system resolving it automatically, thereby harming me.

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Return shipping costs for an incorrect item | Help Among Users | eBay Spain