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Return shipping costs
Hello, good morning, in my last order that arrived broken, the seller asked me to send the item and told me he would pay the shipping cost afterwards, and now he's giving me the runaround. Please, I need help.
1 comment
cinthia@ebay
Hello @jaws770,
Thank you for your message. On eBay, we have protection to cover your purchase in situations like these. If the item you received does not match the description in the original listing or if it arrived damaged or defective, you’re covered by the eBay Customer Guarantee. You can return it even if the seller’s return policy says they don’t accept returns.
Below, I’ll explain how to open the request yourself so you can start the process to return the item and get a full refund once the seller receives the item back.
You can open the case here, this will alert the seller so they can begin the return process. The seller will need to pay the return shipping cost, and we always recommend having a friendly conversation between the seller and you so you can resolve the issue in the best possible way.
You can agree on whether you want them to send you the correct item or if you’d prefer your money back. It’s rare for sellers to ignore your help request, but if you don’t get a response after a few days, you can request eBay’s help if you go into the case from your account and click the "Request eBay Help" option. You’ll need to ask us for help before 30 days have passed since the case was opened, or we won’t be able to help you after that time, so it’s important to keep an eye on the dates.
I hope this information is helpful.
Best regards
Cinthia
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