Shipping costs poorly handled by eBay | Help Among Users

silverio_mrs · 2024-10-20T20:28:17.239000Z

I have an item whose standard shipping cost within my country (Spain) is 3€.This is the cost of the envelope, transportation costs to the post office and the cost of postage for the package weight (49 grams or 51 grams depending on how they weigh it).Which implies different rates applied by the carrier that I can't absorb depending on what the buyer pays. This is the second time this has happened to me; previously I had to suspend sales to the US and an order for 3 units because the shipping costs that Ebay applied were for 1 unit and not for 3 units (1 =40 or 50 grams, 3 units 150 grams), the cost is much higher. Now the same thing is happening again, but with domestic shipping, despite the fact that for a while everything seemed to be working fine again (after a review by EBay). What's going on?The order for 2 units should have been (2 x 41)€ per unit + (2 x 3)€ in handling and shipping costs for each package (50 grams), a total of 88€.But Ebay charged the buyer and listed the sale for 2x41 + 3€. When I don't have combined shipping enabled, nor anything else for that to happen that way. Who is going to take care of the problem now? How is it resolved?Best regards

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Shipping costs poorly handled by eBay | Help Among Users | eBay Spain