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Have you had any experience buying from the seller?
Hello!
I ordered an item from this seller on September 19 and since then I haven't seen any movement at all in my order tracking. I've tried to get in touch with him, but he doesn't reply. In my order it says the expected date is October 14 and in the order email it says October 18, is that normal? Has anyone bought from this seller? What can you say about the experience with him?
1 comment
cinthia@ebay
Hello
On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest you contact the seller directly in case the item has already been shipped, but the tracking number hasn't been updated, as this sometimes happens. If you don't get a response from the seller, it's important that you check the estimated delivery date on your transaction, since our guarantee protects you up to 30 days after the estimated date.
Below, I'll show you how to open the request yourself so you can begin the process of asking for a refund and backing our guarantee, if you're still within those 30 days. You can open the case here, this will alert the seller so they can begin the refund process and the communication between the seller and you.
It's rare for sellers to ignore your help request, but if you don't get a response after a few days, you can request eBay's help if you go into the case from your account and click the option "Request eBay's Help".
Best regards
Cinthia
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