It seems that you made the purchase with a guest account, instead of your regular account. When you make a purchase with a guest account, the order only appears in the guest account, not in the regular one, since they are different accounts. Make sure to check the guest account, because that is where the order will be reflected, and if you need help with that order, you can clickhere.
Best regards, Marco. ------------------------------------------------------------------------------------------------------------------- This space is for comments and "User to User" help. In this channel, we won’t be able to provide you with full Customer Service assistance. To access our help channels, you can go to ourHelp Pageswhere you can select a topic and find information to use our self-service links or, at the bottom of each page, you can find the link to contact our customer service channels.
I bought an item on eBay that doesn't appear in the (purchases) list | Help Among Users | eBay Spain
marco@ebay
Hello, @sinreyhan_0. Thanks for your message.
It seems that you made the purchase with a guest account, instead of your regular account. When you make a purchase with a guest account, the order only appears in the guest account, not in the regular one, since they are different accounts. Make sure to check the guest account, because that is where the order will be reflected, and if you need help with that order, you can click here.
Best regards,
Marco.
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This space is for comments and "User to User" help. In this channel, we won’t be able to provide you with full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or, at the bottom of each page, you can find the link to contact our customer service channels.