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I HAVE PAID THE PACKAGE AND CUSTOMS AND IT IS RETURNING TO THE SELLER
Hi, I made the purchase of an item, which arrived in my country, and I paid customs. The package was taking a long time to be delivered. I tracked it and notified them that my order had not arrived. eBay did not rule in my favor and closed the case, and I did not get a refund for the order. But tracking it with the number, I have confirmed that the item has been returned to the seller and the seller does not want to send it to me, says that I have to wait for eBay to provide me with help. I don't know what to do HELP PLEASE
1 comment
cinthia@ebay
Hello @chsal_3313,
If you didn’t receive the item, on eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this sometimes happens. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, because our guarantee protects you up to 30 days after the estimated date.
Below, I’ll show you how to open the request yourself so you can begin the process to ask for a refund and support our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller to begin the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your help request, but if you don’t get a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Ask eBay for Help".
Regards
Cinthia
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