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I received the wrong bumper.
My car is a Chrysler Voyager and the bumper was for a Grand Voyager. In the E-Bay ad it didn't say the model brand of the bumper for sale. There was also only one photo of the bumper in which it wasn't clear that it was a Grand Voyager. I received it for a little over 100 euros and they've told me that sending the package from Vitoria to Alicante would cost me more money than the value of the bumper. Wouldn't E-bay have to take care of the return shipping cost? I hope so. If not, my lawyer has told me I can file a lawsuit.
2 comments
cinthia@ebay
Hello @ideasanonimas5,
You’ll be able to return the item at no cost to you if you select the item is not as described option. On eBay, we have protection to cover your purchase in situations like these. If the item you received doesn’t match the description in the original listing or if it arrived damaged or defective, you’re covered by eBay’s Customer Guarantee. You can return it even if the seller’s returns policy says they don’t accept returns.
Below, I’m telling you how to open the request yourself so you can start the process to return the item and get a full refund once the seller receives the item back.
You’ll be able to open the case here, this will alert the seller so they can begin the return process. The seller will have to pay the return shipping cost and we always recommend that you have a friendly conversation between the seller and you so you can resolve the issue in the best possible way.
You can agree on whether you want them to send you the correct item or whether you prefer your money back. It’s rare for sellers to ignore your request for help, but if you don’t get a response after a few days, you can request eBay’s help if you go into the case from your account and click the "Ask eBay to Help." You must ask us for help before 30 days have passed after the case was opened or we won’t be able to help you after that time, so it’s important to keep an eye on the dates.
I trust this information is helpful.
Regards
Cinthia
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ideasanonimas5
OP1 year agoHello, Cinthia. Thank you for your reply. I beg you to speak with DelfinCar so that they accept the return of the bumper and so that I am paid for the bumper I bought. Of course I am willing to buy a bumper that corresponds to my Chrysler Voyager and not one for a Grand Voyager, like the one I received. DelfinCar told me by phone that they sent E-Bay 7 photos in which it could be seen that the model was a Grand Voyager and that this make should have appeared in the E-Bay listing, although it was not in the E-bay listing and that is why I received the wrong bumper. I beg you to speed up the case since I have the bumper packaged exactly as I received it in a mechanic's garage where it takes up a lot of space. I look forward to your reply. If you want, you can call me at 639760799. My lawyer has advised me that if I cannot make the return soon, I should file a complaint with the European Consumer Centre, since E-Bay is a German company. I repeat that I appreciate your email. HEALTH AND GOOD LUCK.