Thanks for your message. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this happens sometimes. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, because our guarantee protects you up to 30 days after the estimated date.
Below I’ll tell you how to open the request yourself so you can start the process to ask for a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller to start the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your help request, but if you do not get a response after a few days, you can ask eBay for help if you go into the case from your account and click the option "Ask eBay for help".
This space is for "User to User" comments and help; in this channel, we won’t be able to provide you with full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.
cinthia@ebay
Hello @jpsalgado0129,
Thanks for your message. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this happens sometimes. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, because our guarantee protects you up to 30 days after the estimated date.
Below I’ll tell you how to open the request yourself so you can start the process to ask for a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller to start the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your help request, but if you do not get a response after a few days, you can ask eBay for help if you go into the case from your account and click the option "Ask eBay for help".
Best regards
Cinthia
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This space is for "User to User" comments and help; in this channel, we won’t be able to provide you with full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.