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I made a purchase as a guest and it never arrived
Help if someone knows how I can get a refund, I've been trying some things but I still can't get my money back 😞 💰
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Help if someone knows how I can get a refund, I've been trying some things but I still can't get my money back 😞 💰
alvaro@ebay
Hello,
Please keep in mind that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link, and if at any point you need assistance from eBay, you can receive assistance through the eBay.com help pages at this link: https://www.ebay.com/help/home
If you bought an item as a guest and still haven’t received it, you’ll be covered by buyer protection thanks to our eBay Money Back Guarantee.
To locate a purchase made with a guest account, you simply need to click on the purchase confirmation email you received in your email inbox. When doing so, make sure you haven’t signed in to an account you may have registered with that same email, if that’s the case. Be sure to read this page with information about opening a claim, and if you have any difficulties, you can contact our support team so they can help you open a claim. Once it’s open, if after 3 business days the seller doesn’t offer you any kind of replacement or refund, or an option that satisfies you, you can ask us for help so that we can try to find a solution for you.
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