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Hi, I made a purchase. The money was deducted from my account but no item in the cart was paid for
Hello, I made a purchase. The money was deducted from my account, but no item from the shopping cart was paid for, so I request a refund of the money
1 comment
cinthia@ebay
Hello @hiros_8702,
Thank you for your message. If the transaction has not been completed successfully, it may be a pre-authorization payment from your bank. Normally, some banks temporarily hold funds when merchants first send the authorization request (when you make the payment on eBay and receive confirmation of your purchase), and the funds are also sometimes held when the payment from the first authorization request is processed later.
If you have not received a purchase confirmation email, this confirms that your financial institution needs to process the payment (pre-authorization). Please note that in some cases it can take up to a month to disappear from your account, but it will disappear from your bank statement without you having to take any action, as this is automatic.
In case the pre-authorization charge is not removed on its own, we suggest you contact your bank/financial institution so that they can give you an estimated date of when that pre-authorization will be removed from your account.
Best regards,
Cinthia
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