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Hi!, I need help with a refund that I haven't received from the company
Hello!, about 2 weeks ago more or less, I placed an order with the company worth €23. The order was canceled due to problems with the address. I was "sent" a refund that was supposedly going to arrive in 3 to 5 days; the deadline has already passed and I have not received the money, what can I do?, I already contacted the company and I was not helped. Thanks !
1 comment
cinthia@ebay
Hello @migest4946,
Thank you for your message. I'm sorry to hear that you still haven't received your refund. In fact, refunds take 3-5 days to be processed to the original payment method you used to pay for the transaction, so I suggest you check your bank statement and if you haven't received the refund in 10 days, I ask that you open an Item not received case.
Below, I indicate how to open the request yourself so that you can begin the process to request a refund and uphold our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so that the refund process and communication between the seller and you can begin.
It's rare for sellers to ignore your help request, but if you don't get a response after a few days, you can request eBay's help if you go into the case from your account and click the option "Request eBay Help".
Best regards
Cinthia
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