There was a problem returning the item to get the refund. | Help Among Users

qiannaxd · 2024-08-22T08:55:38.967000Z

The seller has been refusing the refund, so after waiting 5 days, I asked for help from eBay customer service. Customer service provided me with a prepaid shipping label and agreed that I would send the item back to receive the refund. I printed the label provided by customer service, stuck it on the package, and took it to the post office. Now the status is: Shipping to station: Shipment stopped by unknown recipient, pending sender instructions.I'm not sure whether the seller is deliberately rejecting the package, but as a buyer, what can I do? I don't know how to get help from eBay.

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There was a problem returning the item to get the refund. | Help Among Users | eBay Spain