Thank you for your message. We assure you that we place great importance on providing protection to our users in case a purchase is not completed in the expected way. Please bear in mind, however, that since eBay is an online trading platform, we do not have the possibility of inspecting items.
For that same reason, our eBay Customer Guarantee does not offer insurance or a guarantee with the brand of the purchased product, for example if it stops working after a while. Some of our sellers offer a warranty and in that case they usually indicate it in the listing description and you will normally have to pay for the warranty.
We would recommend contacting the manufacturer directly, if the deadline to open a return request has already passed (the deadline is 30 days after the delivery date).
We trust we have clarified our position, as we place great emphasis on ensuring that our users can buy/sell with complete peace of mind.
I hope this information is helpful and I send you my regards.
This space is for "User to User" comments and help; in this channel, we will not be able to provide you with full Customer Service assistance. To access our help channels, you can go to our Help Pages, where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.
cinthia@ebay
Hello @beiita38,
Thank you for your message. We assure you that we place great importance on providing protection to our users in case a purchase is not completed in the expected way. Please bear in mind, however, that since eBay is an online trading platform, we do not have the possibility of inspecting items.
For that same reason, our eBay Customer Guarantee does not offer insurance or a guarantee with the brand of the purchased product, for example if it stops working after a while. Some of our sellers offer a warranty and in that case they usually indicate it in the listing description and you will normally have to pay for the warranty.
We would recommend contacting the manufacturer directly, if the deadline to open a return request has already passed (the deadline is 30 days after the delivery date).
We trust we have clarified our position, as we place great emphasis on ensuring that our users can buy/sell with complete peace of mind.
I hope this information is helpful and I send you my regards.
Cinthia
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This space is for "User to User" comments and help; in this channel, we will not be able to provide you with full Customer Service assistance. To access our help channels, you can go to our Help Pages, where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.