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Hello
I bought my item over a month ago but it still hasn't arrived, I don't know what's going on
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Hello
I bought my item over a month ago but it still hasn't arrived, I don't know what's going on
alvaro@ebay
Hello,
We're sorry to read what you comment.
Please keep in mind that on eBay, as an online marketplace, we don't ship items directly, so we wouldn't have more information than that provided by each seller and visible in the tracking number provided.
From what you mention, we recommend that you check both the estimated delivery date for your order and contact the seller to see if they can provide you with more information about the shipment.
Please also keep in mind that eBay offers protection in situations where a buyer does not receive an order, or receives it in conditions different from those described. According to our eBay Money Back Guarantee. you can receive protection if you open a claim within 30 days after the estimated delivery date indicated in the order details. Check this link for information on how to open a claim for an item not received. You can do it once the estimated delivery date has passed, and if the seller does not reply or offer a solution, after 3 business days you can ask us for help so we can try to find a solution for you.
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