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Hi, I bought an item on eBay and it was delivered by the shipping company UPS. It turns out I have to pay customs fees, so I want to return the item because I am not willing to pay the customs fees, since the cost seems excessive to me. UPS told me that I have to request the return through eBay, but the problem is that when I click on the options to return the item I ordered, it won't let me.
When I click on package tracking, on the eBay page it doesn't show that the product has been delivered, it only says that it has been shipped, which is not true because I received the package last Friday. I understand that is why it won't let me start the return, because the shipment status on eBay still hasn't been updated. I have called eBay's contact number numerous times, but I have not been able to get through. I look forward to a response. Best regards.
cinthia@ebay
Hello @juanavl_0,
Thanks for your message. It's a bit confusing, since you say that you haven't paid the customs fees and without this payment, the carrier will not be able to deliver the item. Let me remind you that it is the buyer's responsibility to make sure to pay the VAT or import cost and if you want return the item, you will need to open a case in our resolution center.
It's possible that you haven't been able to open it because the tracking number does not show a successful delivery, since you haven't paid the customs costs, so I recommend contacting the seller so that you can reach an agreement or contact us on our help pages
I trust this information is helpful.
Regards
Cinthia
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