Start a return | Help Among Users

Anonymous User · 2024-03-25T19:30:14.423000Z

Hi, I bought an item on eBay and it was delivered by the shipping company UPS. It turns out I have to pay customs fees, so I want to return the item because I am not willing to pay the customs fees, since the cost seems excessive to me. UPS told me that I have to request the return through eBay, but the problem is that when I click on the options to return the item I ordered, it won't let me. When I click on package tracking, on the eBay page it doesn't show that the product has been delivered, it only says that it has been shipped, which is not true because I received the package last Friday. I understand that is why it won't let me start the return, because the shipment status on eBay still hasn't been updated. I have called eBay's contact number numerous times, but I have not been able to get through. I look forward to a response. Best regards.

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