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Concern about order tracking
Hello, I placed my first order on eBay a month and a half ago exactly, I’ve been keeping an eye on the order tracking, and within the details today one appeared that says "seizure," although later it says "in process," so it makes me a little uneasy. I’ll leave the history below, if anyone knows what it refers to, please and thank you!
- Mon. 24 Jun.5:00 p. m.In process
- Mon. 24 Jun.1:34 p. m.SEIZURE
- Mon. 24 Jun.9:34 a. m.Arrival at inward office of exchange
- Mon. 24 Jun.8:02 a. m.Customs departure and transfer between offices
- Mon. 24 Jun.8:02 a. m.Shipment received from customs
- Mon. 24 Jun.8:02 a. m.Shipment received at international exchange office
- Wed. 29 May.1:17 p. m.Departure from transit of exchange
- Tue. 28 May.1:12 p. m.Arrival at transit office of exchange
- Mon. 20 May.12:27 p. m.Departure from outward office of exchange
- Mon. 20 May.11:23 a. m.Arrival at outward office of exchange
- Sun. 19 May.3:26 p. m.Posting/Collection
- Tue. 21 May.4:07 p. m.The tracking number was provided
2 comments
alvaro@ebay
Hello,
Remember that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link and you can receive assistance through the eBay.com help pages
From what you mention, we recommend that you review both the estimated delivery date of your order, and contact the seller to understand if they can provide more information about the shipment.
Please note that eBay offers protection in situations where a buyer does not receive an order, or receives it in a condition different from what was described. According to our eBay Money Back Guarantee.you may receive protection if you open a claim within 30 days after the estimated delivery date shown in the order details. Review this link with information so you can open a claim for an item not received. You can do this once the estimated delivery date has passed, and if the seller does not respond or offer a solution, after 3 business days you can ask us for help so that we can try to find a solution for you.
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rashid_amell-khoury
OP2 years agoHello Alvaro, thank you very much for the information, very valuable, I’ll keep it in mind, the order is still within the delivery date, yesterday I checked again and there is a new in progress notification, so that puts me at ease.
Thanks, best regards.