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I’m trying to contact an agent online and all I get is this: "Send us an email"
Can someone help me with this? I've been trying to get in touch with customer service since this afternoon and I keep getting that message every time I try to contact them
1 comment
cinthia@ebay
Hello @ob.collector,
Thanks for contacting us. I understand that you'd like to speak with an online agent and that you only see the option to "Send an email." It's normal for the option to contact an online agent to not be available in certain circumstances:
When all our agents are busy helping other users, the live chat option may be temporarily disabled. In these cases, sending an email is the best way to make sure your inquiry is handled as soon as possible.
If your account is suspended or has restrictions, certain contact options, such as live chat, may be limited. In these cases, sending an email is the recommended method to resolve any issue related to your account.
I recommend that you send an email detailing your inquiry or issue. Our support team will get back to you as soon as possible to help you resolve any problem.
I hope this information is helpful. Thank you for your attention and for being part of our community.
Best regards
Cinthia
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