€200 iPhone that can't even make calls | Help Among Users

jvinas1 · 2024-10-31T09:04:14.229000Z

Hello, I bought an iPhone XS Max on September 18, I received it on the 25th. Since I come from Android and had never had an iPhone, it took me a while to transfer the information to the iPhone and start using it. In my day-to-day life, I watch videos, write WhatsApps, or make video calls with my daughters who are studying abroad. The thing is, last week I got a call from an electricity company, and they told me they couldn't hear me well. This weekend the same thing happened to me with a friend. I thought it was a coverage issue with iPhones and didn't give it any more importance. But this Monday I called my work and couldn't hear any tone, or any sound, and they couldn't hear me either. The sound works perfectly in all the apps except for calls.... I wrote two or three messages to the seller and got no response. Today I requested a return, the seller rejected it and Ebay "washes its hands" because 36 days have passed since I received the phone. I don't know what to do; I have a smartphone that doesn't work for calling. Do you know who I can turn to or what I should do? Thanks a lot

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€200 iPhone that can't even make calls | Help Among Users | eBay Spain